LAST UPDATED · AUGUST 9, 2026

Privacy Policy

This policy describes how HQ Hardwood Floors LLC (“HQ,” “we,” “us”) handles the information you share with us through this website, by telephone, or by WhatsApp.

Who we are

HQ Hardwood Floors LLC
511 Roosevelt St, Roselle Park, NJ 07204
Telephone (call or text) and WhatsApp: (201) 926-6797

Information we collect

• Assessment requests. When you request a floor assessment we ask for your ZIP code, project details (service type, approximate square footage, floor condition, timeframe), your name, telephone number, and email address.
• Photos and videos. You may choose to upload photos or short videos of your floor so we can evaluate it before we speak.
• Direct conversations. If you contact us by telephone or WhatsApp, we receive the information you choose to share in that conversation.

We do not collect payment information through this website.

How we use your information

• To evaluate your flooring project and respond to your request.
• To contact you about your request using the details you provided.
• To keep internal business records of assessment requests.

When you submit an assessment request, our systems send an internal notification by SMS to HQ’s own business telephone so we can respond quickly. That message goes to us, not to you. If you use our text-enabled chat, customer-care and promotional text consent are presented as separate, optional choices. If you message us on WhatsApp or by SMS, standard message and data rates from your carrier may apply.

SMS terms and consent

HQ’s internal SMS notification program works as follows: the recipient (HQ’s business owner) opts in by registering the business telephone number for lead notifications and confirming by text message. Visitors who use our text-enabled chat may separately opt in to customer-care messages, promotional messages, both, or neither. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time, or HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers collected through this website are used only for the purposes selected by the visitor and to respond to requests.

What we do not do

• We do not sell your personal information.
• We do not share your information with third parties for their advertising.
• We do not add you to marketing lists without your consent.

Service providers

We use a small number of service providers to operate this website: private hosting, database, and file storage for assessment submissions, and Twilio to deliver the internal SMS notification described above. If you contact us on WhatsApp, that conversation is handled by WhatsApp (Meta) under its own terms and privacy policy. Our providers process information on our behalf and are not permitted to use it for their own purposes.

Analytics and advertising measurement

We use Google Analytics to understand how visitors use this website (pages visited, general location, and actions such as tapping our call, text, or WhatsApp links), and the Meta (Facebook) pixel to measure whether our advertising reaches the right homeowners. These tools use cookies and similar technologies and process data under their own privacy policies. We use this information only in aggregate — to improve the website and our advertising — and we do not sell it or use it to identify you personally. You can limit this measurement with browser privacy settings, ad blockers, or Google’s Analytics opt-out browser add-on.

Photos and videos you upload

Uploaded files are stored privately and used only to assess your flooring project. We do not publish customers’ photos or videos without separate, explicit permission.

Retention and deletion

We keep assessment information only as long as it is needed to evaluate and respond to your request and to maintain reasonable business records. You may ask us at any time to access, correct, or delete the information you submitted by calling or messaging (201) 926-6797, or by writing to the address above. We will honor deletion requests unless we are required to keep specific records by law.

Children

This website is intended for homeowners and businesses. It is not directed to children, and we do not knowingly collect information from anyone under 16.

Changes to this policy

If we change this policy, we will update this page and its date. Meaningful changes will be reflected here before they take effect.

Questions

For any privacy question or request, contact HQ Hardwood Floors LLC at (201) 926-6797 or by mail at 511 Roosevelt St, Roselle Park, NJ 07204.